How to Contact Boots

There are several contact telephone numbers supplied for Boots.

Call
“We’re currently receiving a high volume of calls and are working hard to bring down wait times on our phone lines. We apologise for the delay and ask that you only contact us for urgent enquiries.”

To help us deal with your query, please call the most relevant number below. We aim to resolve the majority of queries on the first call, however, for more serious enquiries this may take longer.

For details on store opening times, telephone numbers and locations, use our store locator.

Store & pharmacy enquiries
This helpline is for:
– Store enquiries
– Opening hours and services available including Covid-19 testing

– Pharmacy services

– Feedback about your experiences in-store or with a particular product

Call 0345 070 8090

Boots.com enquiries
All enquiries to do with boots.com, including:

– Boots.com account enquiries
– Orders & deliveries
– Boots Advantage Card points earned on orders
– Online stock enquiries

Call 0345 609 0055

Online pharmacy services
Enquiries relating to our online pharmacy services, including:

– Repeat prescription service
– Online clinics
– One-off prescription service

Call 0345 121 9040

Boots Opticians
For enquiries relating to booking a Boots Opticians appointment or amending an existing one – Call 0345 125 3752

If you are a member of the Contact Lens Rewards Scheme and have a question about your membership – Call 0345 603 2020

Boots Hearingcare
For enquiries relating to booking a Boots Hearingcare appointment or amending an existing one – Call 0345 270 0999​​​​​

Boots Advantage Card enquiries
Enquiries relating to Boots Advantage Card and loyalty schemes; it does not include queries regarding Boots Advantage Card points earned on a boots.com order.

Call 0345 124 4545

Boots Photo enquiries
This helpline is for any queries regarding our Boots Photo service

 

Call 01926 463 605

Boots Customer Care opening hours
Opening hours

Monday to Friday: 8:30am – 7pm
Saturday and Sunday: 8:45am – 5pm
Bank holidays: 9am – 4pm
Christmas Day and Easter Sunday: Closed